Shipping Policy
Effective Date: July 1st, 2026
Thank you for shopping with Disco Bunny! Here's everything you need to know about how we get your order to you.
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed slightly — we'll keep you informed.
2. Shipping Destinations
We currently ship to addresses within the United States only excluding Puerto Rico, Hawaii and Alaska.
3. Shipping Rates
Free standard shipping on all orders.
4. Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 5–7 business days after your order has been processed. Please note that delivery times are estimates and not guaranteed.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
6. Lost or Damaged Packages
Disco Bunny is not responsible for packages lost or damaged in transit. If your order arrives damaged or is lost, please contact us at info@discobunny.shop and we will do our best to assist you.
7. Contact Us
If you have any questions about your shipment, please reach out to us through our website chat feature or you can email us at info@discobunny.shop
Return and Refund Policy
Thank you for shopping at Disco Bunny. We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns
You have 14 days from the date of purchase to request a return or exchange. To be eligible, items must be unused and in their original packaging, with all tags and accessories included.
Items that do not meet these conditions will not be accepted for return.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected. If approved, your refund will be processed and issued to your original payment method within a reasonable number of business days, unless you have elected to receive store credit or a gift card instead, in which case it will be issued accordingly.
Non-Returnable Items
The following items cannot be returned:
- Items not in their original condition or packaging
- Items returned more than 14 days after purchase
- Sale or final sale items (if applicable)
How to Start an Exchange or Return
To initiate a return, please CLICK HERE and follow the instructions to process your EXCHANGE/RETURN.
Shipping Costs
Return shipping costs are the responsibility of the customer unless you opted into Checkout+ Hassle-Free Returns at the time of purchase.
Contact Us
If you have any questions about your return or order, please reach out to us through our website chat feature or you can email us at info@discobunny.shop.